Hazard Notification: Power Maintenance

The maintenance is now complete. Thanks for your patience.

Please be advised that the connectivity issue has been resolved.

The issue occurred during scheduled maintenance power works at our primary datacentre facility. Although this maintenance was not expected to cause any disruption, an issue arose during the works. We are working to obtain further details as to the cause, and will clarify in a PIR. Datacentre staff have resolved the issue, and power has been restored.

upstream services have now been restored.

In the event that your phones show “No Account”, or have no lights, please restart them and try again.

Please use the subscribe button at the top right of this page should you wish to receive email or SMS updates for this or any future incidents as they become available. We sincerely apologise for this interruption, and thank you for your patience while our team restored services. Further details will be made available via a PIR, which will be released in the coming days as soon as the details of the cause and resultant action plan are confirmed. The times and details above are approximate and based on the information available to us now, and are subject to change. If you would like to receive a copy of this PIR, please email support@upstreamtech.io

Services were restored fully by 1:33 PM AEST

We’re currently working to fully restore service as soon as possible. At this stage, services are partially restored, however, please be aware that it may take longer than usual for your phones to connect to the server, and calls may intermittently fail to connect.

If your phone is not registered (shows no account, or has no lights), please restart it and try again.

Our team is working as quickly as possible to restore full service and a further update and details will be provided as soon as possible.

We are aware of a connectivity issue preventing a number of customers from accessing their voice services, likely related to the scheduled datacentre power maintenance. We are working on this as a matter of urgency and we will update further as soon as possible.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Our data centre operator will be performing scheduled power works on the 26th July 2021, between 12PM and 4PM AEST.

No impact to services is expected as a result of this maintenance.