Unplanned Outage Canberra ACT

Please advise the relevant parts of the business that the Outage impacting NBN services based in Canberra ACT is resolved.

The cause of the Outage was due an equipment failure on our Our upstream carrier network.

We apologise for any inconvenience this may have caused.

Our upstream provider has rectified the fault on their network. Services are now returning back to normal.

In some cases, a reboot of your modem may be required.

We apologise for any inconvenience this may have caused.

Our upstream carrier found an issue on their network. They will attempt to reset a device remotely and in case it fails, will send their field team out.

No Estimated Time of Return is available at this stage.

We apologise for any inconvenience this may have caused.

The cause of the disruption is still under investigation with our upstream carrier.

No Estimated Time of Return is available at this stage.

We apologise for any inconvenience this may have caused.

The cause of the disruption is still under investigation with our upstream carrier.

No Estimated Time of Return is available at this stage.

We apologise for any inconvenience this may have caused.

We are continuing to investigate the cause of this disruption.

We apologise for any inconvenience this may have caused.

Please advise the relevant parts of the business that NBN services based in Canberra ACT are currently experiencing a service disruption. The cause of the disruption is currently being investigated.

We apologise for any inconvenience this may have caused.