Unplanned Network Outage - Mount Eliza, VIC

12:20 PM 22/06/2023: The FT attended the site and found that the fiber has been disconnected due to human error. The fiber has been reconnected and the services has been restored.

We apologise for the inconvenience this may have caused.

11:12 AM 22/06/2023: 3rd party backhaul provider has investigated on their side and have found a Loss Of Signal alarm. Team is engaging a field technician to attend site and investigate.

We apologise for the inconvenience this may have caused.

Dear Valued Customer,

Please be advised that NBN is experiencing a network disruption affecting NBN services attached to the Mount Eliza in VIC. NBN Engineers are investigating and working to resolve the issue. No ETR has been provided at this stage. We will update you as information becomes available.

We apologise for the inconvenience this may have caused.

If you have any questions about this announcement, please feel free to contact us at support@upstreamtech.io or call us at 02 6181 0207.

To ensure that you are aware of what we are doing about the event until it is cleared, we will continue to update you with any new information that we are able to provide.

Regards Upstream